Frequently Asked Questions

Do you test your products?
All Equipment are thoroughly tested and serviced before sent to packing and shipping.
Are your products New or Used?
We specializes in Used Medical Equipment, However we also come across New Medical Equipment as well. The Used product are mostly from Healthcare facilities and therefore have some minor signs of wear and tear. It's make sure all products are in excellent working condition.
How to visit your warehouse?
We welcome you at our warehouse! Please call us +44 7404 456671 to schedule your visit.
Where are you located and what are the office timings?
We are based in Hayes, London United kingdom. Access Self Storage Hayes MedGill Ltd- Storage. 1 Nestle’s Avenue Hayes, UB3 4UZ. UK. We are available Mon-Fir from 10:00 am to 7:00 pm. Please call +44 7404 456671 to schedule your visit on Saturday or Sunday.
How do I pay for the service and product?
MedGill Ltd accepts payment via Wire/Bank Transfers, Credit Cards with a 4% charges, PayPal with a 5% PayPal fees and Cash up to £15,000.
How do I track my shipment?
An email with the link and tracking number will be shared with you as the shipment left our warehouse to your destination.
Can I schedule my own Pickup.
Yes, You can schedule your own Pickup, Our warehouse Team will assist you with the smooth pickup.
If there is a problem with my order, what should I do?
Please get in touch with us via email or call in case of any query regarding your order.